Have a question? Email info@fortisselfstorage.co.uk

Privacy & Cookies

Last updated: 4th October 2025

Fortis Self Storage Ltd (“Fortis”, “we”, “us”, “our”) is committed to safeguarding the privacy of our website visitors and customers. This policy explains what personal information we collect, how we use it, the legal bases we rely on, and your rights.

Controller: Fortis Self Storage Ltd, Unit J, Elliott Road, Bournemouth, BH11 8JR
Email: info@fortisselfstorage.co.uk
Website: https://www.fortisselfstorage.co.uk

1) What information we collect
We may collect, use, store and transfer the following types of personal information:
  • Usage & technical data: IP address, approximate location, device/browser type and version, operating system, referral source, pages viewed, time on page, clicks, and navigation paths.
  • Identity & contact data: name, email address, phone number, postal address (e.g., when you enquire or create an account).
  • Transaction & account data: bookings, unit type, access logs, invoices, payments (processed by PCI-compliant providers), communications and preferences.
  • Marketing preferences: your choices about receiving newsletters or offers.
  • Correspondence: messages you send to us (email, web forms, phone notes).
We do not intentionally collect special category data via the website.

2) How we use your information (purposes & lawful bases)
We use your personal information only where allowed by law. Our primary purposes and legal bases are:
  • Provide and administer services (create/manage your account, process bookings and payments, customer support).
    • Legal basis: Contract (performing a contract with you) and Legitimate interests (efficient operation).
  • Operate and secure our website (diagnostics, fraud prevention, abuse detection, service improvement).
    • Legal basis: Legitimate interests (IT security, service quality).
  • Analytics and performance (understand how the site is used to improve content and usability).
    • Legal basis: Consent (for non-essential analytics cookies).
  • Marketing (send newsletters/offers where you opt in; manage unsubscribes).
    • Legal basis: Consent (email/SMS) or Legitimate interests (postal marketing, where appropriate).
  • Legal compliance (complying with legal and tax obligations, responding to lawful requests).
    • Legal basis: Legal obligation.
You can withdraw consent at any time (see Your rights).

3) Cookies and similar technologies
Our website uses cookies and similar technologies.
  • What are cookies? Small files placed on your device that help the site work, remember preferences, and understand usage.
  • Types we use:
    • Strictly necessary cookies – required for core functionality (e.g., account login, checkout).
    • Preference cookies – remember settings such as language.
    • Analytics cookies – help us measure and improve site performance. These are non-essential and used only with your consent.
    • Marketing cookies – used only if we run ads/remarketing and only with your consent.
Consent management: On your first visit, you’ll see a cookie banner where you can accept or reject non-essential cookies and change your choices at any time via Cookie Settings (link in footer).
Google Analytics (GA4): We may use Google Analytics to generate aggregated statistics about site usage. Data may be transferred to and stored by Google on servers outside the UK/EEA. Where enabled, IP addresses are truncated/anonymised. For details, see Google’s privacy info and controls in your Cookie Settings.
Managing cookies in your browser: You can also block or delete cookies in your browser settings. Blocking all cookies may affect site functionality.

4) Disclosures and data sharing
We may share personal information with:
  • Service providers / processors who help us run our business (e.g., hosting, CRM, payment processors, email platforms, analytics, IT security). They act under contract and only process data on our instructions.
  • Professional advisers (lawyers, accountants, insurers).
  • Authorities where required by law (police, HMRC, courts).
  • Business transfers – if we sell, merge or reorganise our business, data may be transferred to a successor.
We do not sell your personal information.

5) International transfers
Some providers may process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards (e.g., UK IDTA / EU SCCs, and, where applicable, additional technical and organisational measures).

6) Data retention
We keep personal information only as long as necessary for the purposes set out in this policy, including to meet legal, accounting or reporting requirements. Typical examples:
  • Account/contract & billing records: up to 6 years after the end of the contract (for tax/legal requirements).
  • Enquiries (no contract): up to 24 months from last contact.
  • Marketing data: until you withdraw consent or object/unsubscribe.
We securely delete or anonymise data when it is no longer needed.

7) Security
We use appropriate technical and organisational measures to protect personal information, including encryption in transit (HTTPS), access controls, and staff training. No system is 100% secure; please keep your login details confidential and notify us immediately of any suspected compromise.

8) Your rights
Under UK data protection law, you have rights to:
  • Access your personal data (receive a copy).
  • Rectify inaccurate or incomplete data.
  • Erase your data (where applicable).
  • Restrict processing (temporarily limit use).
  • Object to processing based on legitimate interests or to direct marketing.
  • Data portability (receive your data in a usable format, where applicable).
  • Withdraw consent at any time (this won’t affect past processing).
To exercise your rights, contact info@fortisselfstorage.co.uk. We may need to verify your identity. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk, but we’d appreciate the chance to resolve your concerns first.

9) Third-party links
Our website may include links to third-party sites or services. We’re not responsible for their content or privacy practices. Please review their policies.

10) Children
Our website is not intended for children and we do not knowingly collect personal data relating to children via the site.

11) Changes to this policy
We may update this policy from time to time. We will post the new version on our website and update the “Last updated” date. If changes are material, we will provide a prominent notice (and seek consent again where required).

Contact us

Questions or requests about this policy? Please direct them to:

Fortis Self Storage Ltd, Unit J, Elliott Road, Bournemouth, BH11 8JR
 Email: info@fortisselfstorage.co.uk

Storage made simple in Bournemouth & Ringwood.

From caravans to containers, reserve your space online today with our price match guarantee.
Find storage