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Terms and Conditions

Monthly contract between Fortis Self Storage Ltd (“Fortis Storage”) and the Customer

By signing up, making payment, and moving your contents into Fortis Storage, you accept these Terms & Conditions. Please read them carefully.

Facility Owner Details

  • Facility Owner: Fortis Self Storage Ltd (also referred to as “Fortis Storage”)
  • Office Address: Unit J, Elliott Road, Bournemouth, BH11 8JR
  • Email: info@fortisselfstorage.co.uk
  • Website: https://www.fortisselfstorage.co.uk

Please notify us immediately if your contact details (including address, phone number, or email) change.

Key Points

  • Contract type: Monthly recurring contract that continues until cancelled.
  • Notice period: You may give notice at any time. No further charges are made after notice is given. You will retain access until 11:00pm on the one-month anniversary of your last payment.
  • Ownership/authority: You own the Goods or are authorised to store them.
  • Fees: Storage fees are paid in advance and on time.
  • Default: If you fail to comply, Fortis Storage may restrict access, and may seize, sell and/or dispose of Goods.
  • Security: You must keep your Unit secure.
  • Prohibited goods: No hazardous, dangerous, illegal, stolen, perishable, environmentally harmful, or explosive goods.
  • Suitability: You must check the Unit is suitable for your Goods.
  • Liability: Fortis Storage’s liability for loss/damage to Goods is limited to £100.
  • Insurance: Goods are stored entirely at your risk. You must maintain insurance cover for their full replacement value.
  • Data: Fortis Storage may use and share your personal data in certain circumstances (see Personal Information).

Conditions of Agreement

STORAGE
  1. While all fees are paid up to date, the Customer:
     (a) is licensed to store Goods only in the Unit allocated by Fortis Storage;
     (b) is deemed to have knowledge of the Goods; and
     (c) warrants ownership of, or legal authority over, the Goods and authority to act for the owner.
  2. Fortis Storage:
     (a) does not have, and is not deemed to have, knowledge of the Goods;
     (b) is not a bailee/custodian/warehouseman and does not take possession of the Goods;
     (c) does not grant a lease or tenancy of the Unit;
     (d) provides approximate unit sizes; small variations may occur. By using the Unit, you agree to the actual size provided.

COST
  1. The Customer must pay:
     (a) the Storage Fee shown on the Fortis website at the time of booking (or as otherwise agreed/notified), in advance on the first day of each storage period (the “Due Date”). Payment is the Customer’s responsibility until cleared funds are received by Fortis Storage;
    (b) any Cleaning Fee charged at Fortis Storage’s discretion under this Agreement;
    (c) costs of collection/enforcement for late/unpaid fees (including postal/telephone/debt collection/default action costs and reasonable legal/professional fees); and
    (d) any taxes/charges (including VAT) on supplies under this Agreement.
    Where multiple agreements exist, Fortis may apply payments to the oldest debt in its discretion.

DEFAULT – RIGHT TO SELL OR DISPOSE OF GOODS
  1. Fortis Storage has a contractual lien. If any sum is unpaid when due, the Customer authorises Fortis Storage, without further notice, to:
     (a) refuse access and lock the Unit until the debt (including interest and charges) is paid in full;
    (b) enter and remove Goods to another unit/site at the Customer’s cost;
    (c) apply additional charges and, if still unpaid, sell or dispose of some/all Goods under Condition 7.
    Charges for storage continue from the date of default until payment in full or sale/disposal. Discounts/special offers become payable in full if you miss the Due Date.
  2. On expiry/termination, if Goods remain, Fortis may treat them as abandoned and sell/dispose of them under Conditions 6–8. Storage Fees accrue until sale/disposal.
  3. Before sale/disposal, Fortis will give written Notice directing you to pay (if in default) or collect (if abandoned). Notice will be sent by recorded/registered post to your last notified UK address and by email if applicable. If you fail to pay/collect within one month, Fortis will access your space and begin sale/disposal.
  4. Sale proceeds are applied to: (i) costs of removal/sale; (ii) the debt. Any shortfall remains payable within 7 days of demand. Any surplus is held for you (no interest).
  5. If Goods are unsaleable, fail to sell, are of insufficient value, or are damaged (e.g., fire/flood) such that sale is not viable, Fortis may dispose of them at your cost and will notify you within 7 days of assessment.
  6. Items left in common areas or outside the Unit may be moved, sold, or disposed of immediately at Fortis’s discretion, with no liability to Fortis.

ACCESS
  1. You may access the Unit during posted Access Hours. Fortis Storage may temporarily vary Access Hours for reasonable reasons (e.g., safety, maintenance).
  2. Only you or your authorised Agents may access the Unit. You are responsible for their actions. ID may be requested; access may be refused at Fortis Storage discretion.
  3. Fortis may refuse access if monies are owed or if safety/security may be at risk.
  4. Do not share access except with your Agent under your control. You do so at your own risk.
  5. You authorise Fortis (and its agents/contractors) to enter and, if necessary, break locks:
    (a) with at least 7 days’ notice to inspect/repair/alter;
    (b) without prior notice in an emergency, to prevent injury/damage, where prohibited goods/purposes are suspected, when required by law/authority/court order, to relocate Goods, or to exercise lien/sale/disposal rights.

CONDITIONS OF USE
  1. Fortis Storage is not responsible for locking any unlocked Unit. Where applicable, secure external gates/doors when leaving.
  2. Prohibited goods (you must not store):
    (a) perishable food unless securely packed against vermin;
    (b) living creatures;
    (c) combustible/flammable substances (e.g., gas, petrol, oil, paints, solvents, compressed gases);
    (d) firearms/explosives/weapons/ammunition;
    (e) chemicals, radioactive/biological agents, toxic waste, asbestos, hazardous substances;
    (f) items emitting fumes/odours;
    (g) illegal items or illicit/counterfeit/smuggled/unsafe goods;
    (h) environmentally harmful goods;
    (i) irreplaceable items (e.g., currency, jewellery, furs, deeds, fine art, items of personal sentimental value).
    You are liable under Condition 27 for any breach.
  3. You must use the Unit solely for storage and must not:
    (a) use it as accommodation/office/home/business/mailing address;
    (b) create nuisance (noise, vibration, leaks, fumes, odours);
    (c) invalidate/increase insurance premiums;
    (d) paint/alter/affix to internal or external surfaces;
    (e) connect/provide utilities unless authorised in writing;
    (f) cause damage/obstruction or leave items/refuse in common areas.
  4. You must keep the Unit clean and in good repair. Uncleanliness/damage/disposal/refuse removal incurs a Cleaning Fee and full reimbursement of reasonable costs (minimum £75), charged to your payment method.
  5. Use reasonable care on site; respect the Facility and other users; report damage/defects immediately; follow staff instructions and site rules. Do not block entrances/parking/access; breach may incur at least £75 and/or immediate termination.
  6. Fortis may relocate you to an equivalent-sized Unit:
    (a) with 14 days’ notice (you may terminate under Condition 37 in that period), or
    (b) on shorter notice if an incident requires closure.
    Pre-approved reasonable removal costs will be covered by Fortis. If you fail to move by the specified date, you authorise Fortis to enter and move Goods at your risk (save for wilful/negligent damage subject to Condition 25).
  7. You must satisfy yourself that the Unit is suitable for your Goods. Fortis makes no warranty of suitability and accepts no liability for suitability.
  8. Fortis may refuse storage or require collection if, in its opinion, the Goods create a risk.
  9. You must notify Fortis within 48 hours of any change to your address, phone numbers, or email.

RISK & RESPONSIBILITY
  1. Fortis Storage is not liable for loss/damage arising from inability to access the Facility/Unit, whatever the cause.
  2. Goods are stored entirely at your risk. You bear the risk of theft, damage, and deterioration from any cause. Fortis excludes liability for:
    (a) any business loss (including consequential loss, loss of profits, business interruption); and
    (b) Goods above £100 (regarded as a normal household policy excess), whether or not such a policy would cover the Goods.
    Fortis does not exclude liability for death or personal injury caused by its negligence or wilful default.
  3. Insurance: Fortis does not insure your Goods. You must maintain insurance against all normal perils for full replacement value at all times. You warrant such cover is in place and will not lapse. Any documents you share may be checked but are not approved/validated by Fortis.
  4. You will indemnify Fortis in full for all claims/liabilities/damages/costs/expenses (including reasonable legal/professional fees) arising from:
    (a) your use of the Unit/Facility (including the Goods themselves);
    (b) your breach of this Agreement;
    (c) enforcement of this Agreement.
  5. You must comply with all applicable laws relevant to storage of your Goods. Liability for breach rests entirely with you.
  6. If Fortis reasonably believes you are breaching laws, it may take action (including Conditions 14 and 34), contact/co-operate with authorities, and/or dispose of/remove Goods at your expense.
  7. Force Majeure: Fortis is not liable for delay/failure arising from circumstances beyond its reasonable control (e.g., act of God, strikes, fires, floods, power/Internet failures, terrorism, public health emergencies, authority action, etc.). Access may be restricted while such circumstances persist. Fortis will try to minimise effects.

PERSONAL INFORMATION
  1. Fortis collects and processes personal data in accordance with the UK GDPR and Data Protection Act 2018 to manage your account, process payments, and communicate with you. Fortis may share data with credit reference/fraud prevention agencies and relevant trade associations. If you apply for insurance via Fortis, your data may be shared with insurers and claims databases for fraud prevention. Fortis may disclose data to comply with the law, enforce this Agreement, reduce fraud/credit risk, prevent/detect crime, protect safety/security, or in connection with business/asset transfers or acquisitions. You may request a copy of your personal data; send requests to the contact details above. A reasonable administrative charge may apply.
  2. With your consent, Fortis may use your data for marketing about Fortis products/services or trusted partners. You can withdraw consent at any time.

NOTICE
  1. Notices must be in writing and delivered by email, by hand, by SMS/text, or by pre-paid post.
  • Deemed receipt: on delivery by hand; 1 hour after sending by email/SMS; 48 hours after posting.
  • Customer notices must be sent to the email/postal address shown above or as Fortis later notifies.
  • If there is more than one Customer, notice to/from any one is sufficient.

TERMINATION
  1. Either party may terminate by giving Notice in line with the notice period stated in Key Points. For illegal/environmentally harmful activities or material breach (not remedied within 14 days of notice, if remediable), Fortis may terminate immediately. Fortis may charge apportioned Storage Fees if insufficient notice is given. You must remove all Goods by close of business on the Termination Date and leave the Unit clean/in good repair; otherwise Conditions 5 and 18 apply. You must pay all outstanding sums up to the Termination Date; Conditions 4–8 may then apply. If Fortis enters a Unit and finds it empty, Fortis may terminate and will notify you within 7 days.
  2. You agree to inspect the Goods on removal from the Unit and notify Fortis of any loss/damage as soon as reasonably possible thereafter.
  3. Liability for outstanding monies, property damage, personal injury, environmental damage, and other obligations survives termination.

GENERAL
  1. Fortis Storage may vary the Storage Fee/terms and add new terms by written notice. Changes take effect from the first Due Date not less than 28 days after notice. You may terminate without charge before the change takes effect; continued use constitutes acceptance.
  2. You acknowledge that:
     (a) this document is the entire agreement;
     (b) you have raised all queries and received satisfactory answers before entering;
     (c) agreed variations are recorded in writing in this Agreement;
    (d) Fortis’s failure to exercise a right is not a waiver unless confirmed in writing;
    (e) the Contracts (Rights of Third Parties) Act 1999 does not apply;
    (f) if any provision is invalid/unlawful/unenforceable, it shall be severed to the extent necessary and the remainder continues;
    (g) you may not assign/transfer rights or part with possession of the Unit/Goods;
    (h) where there is more than one Customer, obligations are joint and several.
  3. This Agreement is governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the courts of England and Wales. The parties will endeavour to settle disputes by mediation before commencing proceedings (save for emergency injunctive relief).

I/we consent to receiving correspondence from Fortis Storage by SMS, email, post and telephone.
I/we acknowledge the Key Points have been drawn to my/our attention and I/we have read and understood them.
I/we agree to be bound by the conditions of this Agreement.

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